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Animal Care Customer Support Agent
2 months ago
As a vital member of our team at VMC St Lucie, the Veterinary Customer Service Representative plays a crucial role in ensuring a welcoming and efficient environment for our clients and their pets.
Key Responsibilities:
- Uphold the aesthetic appeal of the reception area while warmly greeting clients and their pets.
- Address inquiries and prioritize client concerns effectively.
- Manage incoming calls and emails, directing them to the appropriate personnel for resolution.
- Schedule appointments to enhance operational efficiency and patient flow.
- Facilitate the check-in and check-out process for clients, including payment processing.
Our representatives provide compassionate emotional support to clients during challenging times and must be prepared to handle various medical outcomes.
Ability to tolerate unpleasant odors and sounds is essential, as well as being prepared for potential exposure to bites, scratches, animal waste, and communicable diseases.
Qualifications:
- Previous experience as a receptionist, with a preference for at least one year in a veterinary setting.
- Availability to work weekends and rotating holidays, as our facility operates 24/7.
- Attributes such as compassion, calmness, teamwork, multitasking abilities, and strong communication skills are essential.
- Highly organized with proficient computer skills.
- A self-motivated individual eager to enhance their knowledge and skills in the veterinary field.
Additional Benefits:
- Comprehensive health benefits including dental and vision coverage, liability insurance, and a 401k plan with matching contributions.
- Employee Assistance Program and paid vacation and sick leave for all staff.
- Paid bereavement and parental leave programs.
- Competitive salary and continuing education allowances for licensed roles.
- Tuition assistance and career development opportunities available.
- Referral bonuses for various positions.
- Additional perks may include personal pet discounts, holiday pay, and uniform allowances.
Eligibility for employment may require a satisfactory background check. For further details, including our equal opportunity statement and job requirements, please refer to our official communications.
