Communication Expert
6 days ago
About the Role
As a Call Center/Information Specialist at Halvik, you will play a critical role in delivering exceptional customer service to our FCC customers. Your primary responsibility will be to communicate effectively with customers via phone and online channels, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities
- Answer incoming calls and respond to online inquiries from FCC customers
- Provide accurate and timely information to resolve customer issues
- Interpret and apply relevant policies and procedures to ensure compliance
What We Offer
- Competitive salary range of $55,000 - $65,000 per annum (dependent on experience)
- Comprehensive benefits package, including medical, dental, vision, life, STD, and LTD insurance
- 11 federal holidays and PTO
- 401(k) with company matching
- Flexible Spending Accounts for commuter, medical, and dependent care expenses
- Tuition Assistance
- Charitable Contribution matching
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