Service Advisor

6 days ago


Odessa, Texas, United States Auto Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Auto Inc. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities:
  • Communicate with customers in a timely, friendly, and professional manner to understand their vehicle needs and concerns.
  • Obtain and update customer and vehicle data in our dealership system to ensure accurate and efficient service.
  • Interview customers to determine the nature of their concerns and needs, and perform vehicle walk-arounds to identify additional sales opportunities.
  • Thoroughly complete repair orders and communicate with customers by phone to schedule appointments and relay vehicle status updates.
  • Inspect repaired vehicles prior to delivery to ensure they meet our high standards of quality and safety.
  • Maintain Customer Satisfaction Index standards and individual performance metrics to ensure exceptional customer service.
  • Keep work areas clean and organized to ensure a safe and efficient work environment.
Requirements:
  • Valid Texas driver's license and acceptable driving record.
  • High school diploma or equivalent.
  • Basic math, reading, and writing skills.
  • Strong mental aptitude and ability to apply common sense understanding to carry out instructions.
  • Strong verbal communication skills and ability to deal with problems involving several concrete variables.
  • Ability to operate a standard transmission vehicle and use a computer and 10-key calculator.
  • General knowledge of vehicle mechanical operations and ability to operate hand and power tools safely.
Working Conditions:
  • Work indoors and outdoors in an autoshop environment.
  • Rotate equipment, vehicles, elevators, lifts, tow-lines, etc.
  • Exposed to fumes, chemicals, solvents, caustics, etc.
  • Exposed to extreme temperatures.

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