Reservations and Sales Representative

4 weeks ago


Houston, Texas, United States United Airlines Full time
Unlock Your Potential with United Airlines

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, we want to hear from you

As a Reservations and Sales Representative at United Airlines, you will be the face of our company, providing top-notch service to our customers while promoting our products and services. You will be responsible for handling incoming phone calls, resolving complex customer issues, and providing empathetic support to our passengers.

We are looking for individuals who are proficient in English and Korean, with excellent communication and problem-solving skills. If you have a strong work ethic, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:
  • Handle incoming phone calls and resolve customer issues in a timely and professional manner
  • Provide empathetic support to customers and promote our products and services
  • Work in a fast-paced call center environment and maintain statistical excellence in all areas
  • Deliver a standard-setting product to our customers and provide an excellent customer service experience
Qualifications:
  • High School Diploma or equivalent experience
  • Proficient in English and Korean (written and spoken)
  • Computer literacy and ability to learn airline-specific reservation/ticketing software
  • At least one year experience in sales, customer contact, call center, customer service or other related work
  • Ability to work any shift within a 24-hour/day, 7-day/week operation

We offer a competitive benefits package, including medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. Benefits are subject to a collective bargaining agreement.

United Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.



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