Customer Service Representative

4 weeks ago


Houston, Texas, United States United Airlines Full time
Customer Service Representative

At United Airlines, we're looking for a talented Customer Service Representative to join our team. As a key member of our Reservations Sales team, you'll be responsible for handling incoming phone calls, resolving complex customer issues, and providing exceptional customer service.

Key Responsibilities:
  • Handle incoming phone calls and resolve customer issues in a fast-paced call center environment
  • Apply customer service and sales techniques to effectively address customer needs
  • Maintain statistical excellence in all areas to support productivity goals
  • Consistently deliver a standard-setting product to our customers and deliver an excellent customer service experience

Qualifications

What's needed to succeed (minimum requirements)
  • High School Diploma or equivalent experience
  • Proficient in English (written and spoken)
  • Proficient in Japanese (written and spoken)
  • Computer literacy, including being able to keyboard with accuracy and learn airline-specific reservation/ticketing software
  • At least one year experience in sales, customer contact, call center, customer service or other related work is preferred

What will help you propel from the pack (Preferred Qualifications)
  • 2+ Years of Contact Center and Call Center experience
  • 2+ Years of Customer Service Experience
  • Experience in a fast-paced work environment


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