Customer Support Representative
2 weeks ago
Benefits:
401(k) matching
Paid time off
Training & development opportunities
Comprehensive Benefits/Perks
Standard working hours from 9:30am to 6:00pm, Monday through Friday, with no evening or weekend shifts.
Competitive salary package
401k plan available with a 4% match after one year of service.
Company Overview
For over four decades, Spring-Green has been enhancing the beauty of lawns and landscapes across America, and we take pride in the quality of our work.
Become part of our culture that emphasizes core values such as Honesty and Integrity; a Focus on Customer Service; Creating, Following, and Improving Systems; and a strong sense of Motivation and Drive.
Under the supervision of the Office Manager, this role involves handling inbound call center activities; addressing service inquiries, collaborating with branch staff to resolve service-related issues, promoting lawn care services over the phone, and qualifying potential leads.
Responsibilities
Handle incoming sales calls, providing detailed explanations of available and recommended services in response to marketing initiatives, customer questions, and property assessments.
Acquire the knowledge and skills necessary to communicate the advantages of all Spring-Green services and how each service can benefit the customer.
Conduct data entry tasks related to maintaining customer demographic records, processing credit card payments, documenting customer interactions, and managing cancellation details.
A high school diploma or equivalent (GED) is required.
Some college coursework in Business, Sales, Marketing, Communications, or related fields is preferred.
A minimum of two to three years of experience in sales and customer service/call center roles; or a combination of education and experience that meets this requirement.
Typing skills of at least 45 words per minute are necessary.
Spring-Green Lawn Care Corp. operates as the franchisor of the Spring-Green franchised system. Each Spring-Green franchise is independently owned and operated by a franchisee providing services.
If you are offered and accept a position with a Spring-Green franchisee, your employment will be with that franchisee, not with Spring-Green Lawn Care Corp. or any of its affiliates.
The hiring franchisee is solely responsible for all employment decisions, including hiring, termination, discipline, compensation, and benefits. Spring-Green Lawn Care Corp. and its affiliates do not participate in these matters. Any inquiries regarding posted positions or the hiring process should be directed to the Spring-Green franchisee posting the position.#J-18808-Ljbffr
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