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Client Support Specialist
2 months ago
Position Summary
A successful State Farm Agent is in search of a dedicated professional to fill the role of Customer Service Representative - State Farm Agent Team Member. While prior insurance experience is not necessary, we are eager to train the right candidate with the appropriate skill set.
We are looking for an enthusiastic individual who is passionate about contributing to our business growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this position offers a fulfilling career with significant income and advancement opportunities.
Key Responsibilities:
- Build and maintain customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing issues.
- Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
- Uphold a strong work ethic with unwavering commitment to success on a daily basis.
As a Team Member, you will enjoy:
- Competitive salary with bonus and commission opportunities
- Paid time off including vacation and personal/sick days
- Retirement savings plan
- Life insurance coverage
- Valuable industry experience
- Opportunities for professional growth and advancement within the office
Qualifications:
- Strong interpersonal skills
- Excellent communication abilities, both written and verbal
- Bilingual in English and Spanish (preferred)
- Customer-oriented mindset
- Strong organizational capabilities
- Self-driven and motivated
- Detail-oriented approach
- Proactive problem-solving skills
- Commitment to exceptional customer service
- Ability to learn and utilize computer systems
- Pride in completing tasks accurately and promptly
- Capacity to work collaboratively in a team setting
- Ability to manage multiple tasks effectively
- Provide timely and comprehensive activity reports to the agent
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life and Health license
- Selected candidates are expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education
If you are driven to succeed and envision yourself in this role, we encourage you to submit your resume. We will reach out regarding the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.