Cash Application Specialist
3 weeks ago
At Concentra, we're seeking a skilled Cash Application Representative to join our team. As a valued member of our team, you'll play a critical role in ensuring the timely and accurate posting of payments to our Concentra Practice Management system.
Key Responsibilities:- Apply payments to appropriate accounts, including Workers Compensation, Patient/Private/Group Health, and Employer/Contract
- Transfer payments to other Central Business Offices
- Apply Zero pay EOBs and appropriate reasons for Zero pay
- Ensure payments are recorded in an accurate and timely manner
- Manually post daily cash assignments
- Post cash and adjustments per remittance or Explanation of Benefit (EOB)
- Read and interpret EOBs, balancing, and resolving posting errors
- Balance daily posting against internal control totals
- Manage unidentified cash, or payments received with no back-up
- Post 100% denials or short paid charges
- Post and balance payments received through the mail from patients, customers, and insurance companies
- Post all receipts ensuring the totals match the check total amount
- Close daily payments and batches
- Identify daily EOBs needing reconsideration
- Prepare and disburse all daily Reconsiderations to appropriate Carrier/TPA
- Identify EOBs in need of Reconsideration, copy and distribute to appropriate department
- Maintain Status Report
- Identify incorrect payments and billing due to various changes
- Submit Employer/Contract changes for verification according to the customer service package
- Escalate issues preventing accurate cash application to leadership
- Apply appropriate Worker Compensation adjustments, Focus, First Health, CCN, Contractual, etc.
- Apply appropriate Employer (Contract) adjustments, Customer Service, Price, etc.
- File monthly batches
- Ensure adjustment requests have proper supporting documentation
- Meet or exceed departmental productivity standards
- Meet all monthly, quarterly, and year-end close deadlines as they relate to cash application duties
- High school diploma or GED equivalent
- Specialty training in medical billing and posting preferred
- Job-Related Experience: Customarily has at least six months of demonstrated medical revenue cycle experience
- Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word
- Ability to communicate effectively
- Excellent time management skills
- Excellent writing and documentation skills
- Strong attention to detail
- Ability to operate 10-key numeric pad by touch
- Ability to work under tight time schedules
- Requires outstanding decision making and excellent problem-solving skills
- Ability to successfully aid in all areas of training and staff development
- Ability to work independently as well as a team player
- Ability to handle multiple tasks, projects, duties, and priorities
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
This position is eligible to earn a base compensation rate in the range of $__ to $__ hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Accepting applications through ___ date
External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
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