Dunkin' Shift Leader
3 weeks ago
We are seeking a highly motivated and experienced Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching and guiding Crew Members to deliver exceptional guest experiences and execute operational Brand standards.
Key Responsibilities:
Support a respectful team environment
Communicate shift priorities, goals, and results with team members
Provide coaching and feedback to Crew Members
Create and maintain a guest-first culture in the restaurant
Resolve guest issues and ensure Brand standards are executed
Requirements:
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Competencies:
Great Focus: Understands and exceeds guest expectations, needs, and requirements
Passion for: Sets and maintains high standards for self and others, acts as a role model
Problem Solving and Decision Making: Identifies and resolves issues and problems
Interpersonal Relationships & Influence: Develops and maintains relationships with team members
About Dunkin':
Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We have earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We have more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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