Claim Operations Director
3 weeks ago
At American Freedom Insurance Company, we are seeking an experienced Claims Manager to lead and inspire our claims team in Mount Prospect, IL. This is a hybrid position with a normal 8 AM – 5 PM work schedule.
- The successful candidate will be responsible for shaping the success of our claims department, focusing on efficiency, cost control, and exceptional service.
- We're looking for a strategic leader with a keen eye for detail and a passion for people and process improvement.
About the Role:
- Lead and Empower Your Team: Manage and motivate claims staff to handle workflow, workload, and service levels efficiently.
- Optimize Processes: Develop strategies to reduce loss costs and enhance claim settlements.
- Drive Performance: Set and measure performance indicators, ensuring team accountability and success.
Requirements:
- Bachelor's degree or higher
- Minimum 3 years of relevant experience
- Nonstandard auto insurance experience a plus
- Strong customer service skills and expertise in fast-track claim processing
What We Offer:
- Competitive Salary: $80,000 - $110,000 per year
- 401K with up to a 6% company match
- Health & Wellness benefits
- Growth/Stability: Over 12 consecutive years of profitable growth
- Work-Life Balance: Paid time off, holiday pay, hybrid (Office/Home)
- Career Development: Paid training, professional development, state licensing reimbursement, team meetings
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