Claim Operations Director

3 weeks ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Job Description

At American Freedom Insurance Company, we are seeking an experienced Claims Manager to lead and inspire our claims team in Mount Prospect, IL. This is a hybrid position with a normal 8 AM – 5 PM work schedule.

  • The successful candidate will be responsible for shaping the success of our claims department, focusing on efficiency, cost control, and exceptional service.
  • We're looking for a strategic leader with a keen eye for detail and a passion for people and process improvement.

About the Role:

  • Lead and Empower Your Team: Manage and motivate claims staff to handle workflow, workload, and service levels efficiently.
  • Optimize Processes: Develop strategies to reduce loss costs and enhance claim settlements.
  • Drive Performance: Set and measure performance indicators, ensuring team accountability and success.

Requirements:

  • Bachelor's degree or higher
  • Minimum 3 years of relevant experience
  • Nonstandard auto insurance experience a plus
  • Strong customer service skills and expertise in fast-track claim processing

What We Offer:

  • Competitive Salary: $80,000 - $110,000 per year
  • 401K with up to a 6% company match
  • Health & Wellness benefits
  • Growth/Stability: Over 12 consecutive years of profitable growth
  • Work-Life Balance: Paid time off, holiday pay, hybrid (Office/Home)
  • Career Development: Paid training, professional development, state licensing reimbursement, team meetings


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