Retail Sales Associate

5 days ago


Johnstown, Pennsylvania, United States AmeriServ Financial Full time
Job Summary

AmeriServ Financial is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:
  • Customer Service: Provide quality service to customers who prefer one-on-one interaction with the bank, whether in person or over the phone.
  • Product Knowledge: Develop and maintain thorough knowledge of bank products and services to effectively advise customers and recommend the best options to meet their financial needs.
  • Transaction Processing: Process regular transactions, such as receiving and paying out money, and keep records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner.
  • Sales and Cross-Selling: Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers, and participate in sales meetings and promotions to increase deposits, grow loans, and build fee income.
  • Account Maintenance: Open new and service existing deposit accounts through face-to-face, telephone, and online contact, and assist with maintenance regarding all bank products and services.
  • Team Collaboration: Demonstrate the ability to establish effective working relationships within a team environment and participate in training programs and feedback discussions with supervisors to sustain a high standard of customer service.
Requirements:
  • High School Diploma or Equivalent: Required.
  • Excellent Communication and Interpersonal Skills: Required.
  • Basic Computer Skills: Required.
  • Ability to Work in a Fast-Paced Environment: Required.


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