Patient Services Representative

1 week ago

Beverly Hills, California, United States Sollis Health Full time

Sollis Health is seeking a dedicated and customer-focused Front Desk Coordinator to enhance our members' experience as the initial point of contact in our concierge clinics. As a key ambassador of first impressions, you will ensure a welcoming atmosphere while guiding patients through the intake and checkout processes.

Position Type: Per Diem - Primarily in Beverly Hills, with potential shifts in other locations.

Key Responsibilities:

  • Warmly welcoming members and patients upon their arrival, ensuring they receive exceptional customer service.
  • Managing patient accounts through our electronic medical records (EMR) system, which includes scheduling appointments, processing patient intake, updating registrations, scanning documents, and reconciling daily schedules.
  • Conducting temperature assessments and COVID-19 screening inquiries.
  • Inputting membership leads and patient demographic information into Salesforce.
  • Coordinating follow-up appointments for medical evaluations, vaccinations, and home visits as necessary.
  • Addressing member inquiries and concerns promptly, escalating issues when appropriate.
  • Answering the medical hotline as needed and directing patients to the correct team members for medical care, billing inquiries, or other assistance.
  • Maintaining a clean and presentable office environment that aligns with Sollis brand standards.
  • Handling mail distribution and facilitating the mailing of items to members, including signing for packages when required.
  • Monitoring inventory levels, ensuring rooms are adequately stocked, restocking supplies as necessary, and collaborating with the inventory coordinator for additional orders.
  • Performing related duties as assigned.
Qualifications:
We value diverse backgrounds and experiences, but ideally, candidates should possess:
  • A minimum of an Associate's degree.
  • 1-2 years of experience in hospitality and/or medical office settings is strongly preferred.
  • A solid administrative background, particularly in managing customer interactions over the phone.
  • The ability to efficiently implement and enhance established office routines and policies.
Skills:
Successful candidates will demonstrate:
  • Outstanding organizational skills and meticulous attention to detail.
  • Excellent communication abilities and the capacity to collaborate effectively across departments.
  • Proficiency with technology and a quick aptitude for learning new systems.
  • The capability to think independently and operate efficiently, akin to managing a personal business unit.
  • A strong work ethic, ambition, and openness to innovative ideas.
Compensation and Benefits:
We recognize that our people are our most valuable asset, and we offer a comprehensive compensation and benefits package, including:
  • Competitive benefits, including healthcare, dental, and vision coverage.
  • 401K plan with a 3% employer match.
  • Generous paid time off, sick leave, and observed holidays.
  • Complimentary Sollis Health membership for you and eligible family members.
  • Employee stock options.
  • Annual allocations for professional development.
  • A modern, elegant, and high-end work environment.
About Sollis Health:

Sollis Health is a 24/7 members-only medical concierge service that provides expert, on-demand emergency medical treatment in a tranquil and private setting. We are designed to manage emergencies, routine care, and everything in between, offering expert services in our state-of-the-art centers, virtually through telehealth visits, and in the comfort of our members' homes. Our offerings also include a house call program, patient coordination, and advocacy through our care navigation team, among other services. We are committed to fostering an inclusive environment for all employees and do not discriminate based on any protected group status.

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