Support Services Specialist

3 days ago


North New Hyde Park, New York, United States AdaptHealth LLC Full time
Support Services Specialist

We are looking for a highly motivated Support Services Specialist to join our team at AdaptHealth LLC. As a Support Services Specialist, you will be responsible for providing top-notch support to our patients by resolving their inquiries efficiently.

Key Responsibilities:
  • Maintain a deep understanding of AdaptHealth LLC's offerings
  • Provide prompt and professional responses to patient inquiries, meeting set standards
  • Document all interactions in accordance with established procedures
  • Answer patient questions regarding products and services, retail locations, and other topics based on their needs
  • Process orders, direct calls to relevant personnel, and follow up on patient inquiries as needed
  • Verify accuracy in all required documentation
  • Process, verify, and submit documentation and orders accurately
  • Verify patient insurance eligibility, coverage, co-payments, and deductibles
  • Obtain pre-authorization from insurance carriers when necessary and process physician orders for approval and authorization
  • Access various online EMR systems for relevant documentation
  • Enter and review pertinent information in EMR systems, including authorizations and expiration dates
  • Collaborate with customer service and management teams regarding trends in insurance companies
  • Ensure insurance carriers are listed in the company's database system; if not, add them
  • Notify patients when documentation does not meet payer requirements, offering solutions and additional options
  • Meet quality assurance benchmarks and other key performance indicators
  • Resolve customer complaints and issues effectively
  • Demonstrate attention to detail and excellent organizational skills
  • Listen actively to patients and handle difficult situations with empathy and compassion
  • Flexibility in working hours and operations
  • Utilize AdaptHealth LLC's provided tools, such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, etc.

The estimated annual salary range for this position is $55,000 - $70,000, depending on location and experience.



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