Restoration Content Specialist
6 days ago
- About Us
Emergency Restoration Experts (ERX) has been providing superior emergency property restoration services since 2013. We are a growing company committed to restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. - Our Mission
Our mission is to improve the lives of our customers by providing exceptional service and restoring their properties to their original state. We strive to create a positive experience for our customers and employees alike. - Our Core Values
- Work Hard & Have Fun Doing It
We believe in having a positive and productive work environment that encourages teamwork and collaboration. - Own It
We take ownership of our actions and decisions, and we are accountable for our results. - Faith
We have faith in each other and in our abilities to achieve our goals. - Families First
We prioritize our families and support each other in our personal and professional lives. - Growth-Driven Mindset
We are committed to continuous learning and growth, and we encourage innovation and creativity in all aspects of our business.
- Work Hard & Have Fun Doing It
- Job Summary
As a Restoration Content Specialist, you will be responsible for inventorying, packing, and cleaning contents damaged by water, smoke, and/or fire. You will work closely with our team to ensure that all contents are properly restored and returned to their owners. - Key Responsibilities
- Cautiously pack out valuables and memories during a stressful time for customers.
- Attentively care for the belongings of customers.
- Travel as part of the Pack-out/Pack-in Team to jobs.
- Document all stages of the pack-out/pack-in process.
- Accurately inventory all items.
- Thoroughly clean customers' belongings back to their original state.
- Maintain safety of the entire team.
- Develop a team effort with fellow team members.
- Execute scope (on call).
- Store contents and maintain inventory of warehouse.
- Requirements
- Minimum of one year of experience in contents/textile management.
- Demonstrated experience in a fast-paced work environment.
- Good customer service skills.
- Detail oriented.
- Good technology skills - proficient in Microsoft Office.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Performance Management
- Personal Effectiveness/Credibility
- Problem Solving: Identifies and resolves problem in a timely manner
- Oral Communication: Speaks clearly and persuasively; Participates in meetings
- Written Communication: Writes clearly; able to read and interpret written information
- Teamwork: Contributes to building a positive team spirit
- Diversity: Promotes a harassment-free environment
- Ethics: Treats people with integrity and ethically
- Organizational Support: Supports organization's goals, values, and code of ethics
- Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions
- Planning/Organizing: Prioritizes work activities; Uses time efficiently
- Professionalism: Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions
- Quality: Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
- Quantity: Meets productivity standards; Completes work in timely manner
- Safety and security: Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly
- Follow-up: Must be organized and able to follow-up and ensure completion of tasks
- Dependability: Is consistently at work and on time
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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