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Customer Success Account Manager

2 months ago

Tallahassee FL USA, United States MEDHOST Full time
Account Manager Role at MEDHOST

The Account Manager is a critical role at MEDHOST, responsible for ensuring the success and satisfaction of our clients. This involves understanding their needs, addressing their concerns, and proactively providing solutions to enhance their experience with our products and services.

Key Responsibilities:
  • Advise customer management teams to improve MEDHOST system use and satisfaction, driving adoption and usage of our offerings.
  • Collaborate with the Client Success team to deliver value to our clients, understanding their opportunities and challenges to make collaborative recommendations for necessary software or service solutions.
  • Work closely with product, support, and implementation teams to ensure seamless onboarding of new clients or new solutions and ongoing support throughout the customer lifecycle.
  • Conduct regular check-ins with clients to monitor client health and satisfaction, gathering feedback, addressing concerns, and providing proactive support.
  • Analyze client usage data and metrics to identify trends, opportunities, and potential areas for improvement.
  • Comply with all required information capture and maintenance of data using the MEDHOST CRM system, SalesForce.Com.
  • Support in deploying the strategic plan and forecast for each assigned account, achieving assigned annual sales quota target of the customer success team.
  • Monitor AR on a regular basis to ensure proper and timely MEDHOST billing.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Proven experience in a customer-facing role, such as customer success, account management, or sales, preferably in a B2B healthcare environment.
  • Ability to travel within the assigned territory approximately 25-50%.
  • Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
  • Solid understanding of customer success principles and practices, including customer lifecycle management and retention strategies.
  • Excellent written, proofreading, and verbal communication skills.
  • Must be detail-oriented, organized, and have the ability to multi-task.
  • Must work well in a team environment.
  • Ability to demonstrate supportive relationships with peers, customers, partners.
  • Must be flexible with a 'can do' attitude and have the ability to remain professional under high-pressure situations.
  • Ability to retain and protect confidential material.
  • Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.).