Customer Service Lead
4 weeks ago
Join PRWT Services, a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets.
Key Responsibilities:
- Supervise and train staff to ensure effective resolution of customer requests.
- Assist customer service analysts in problem resolution and provide direction to meet service level and production expectations.
- Review and process refund requests and travel wallet adjustments within established guidelines.
- Provide e-commerce and telephone customer care support to clients and customers.
- Support and process service requests, complete daily, weekly, and monthly reports as needed.
Requirements:
- High school diploma with previous supervisory experience (minimum 5 years).
- Ability to work in a fast-paced environment.
- Strong oral and written communication skills.
- Good analytical abilities.
- Good, solid references required.
About PRWT Services:
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse group of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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