Customer Service Lead

4 weeks ago


Philadelphia, Pennsylvania, United States PRWT Services Full time
Customer Service Analyst Lead

Join PRWT Services, a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets.

Key Responsibilities:

  • Supervise and train staff to ensure effective resolution of customer requests.
  • Assist customer service analysts in problem resolution and provide direction to meet service level and production expectations.
  • Review and process refund requests and travel wallet adjustments within established guidelines.
  • Provide e-commerce and telephone customer care support to clients and customers.
  • Support and process service requests, complete daily, weekly, and monthly reports as needed.

Requirements:

  • High school diploma with previous supervisory experience (minimum 5 years).
  • Ability to work in a fast-paced environment.
  • Strong oral and written communication skills.
  • Good analytical abilities.
  • Good, solid references required.

About PRWT Services:

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse group of suppliers, we position ourselves to successfully compete in a 21st Century global economy.



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