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Patient Service Representative

1 month ago

Paducah, Kentucky, United States Bon Secours Mercy Health Full time
Job Summary

The Patient Services Representative will serve as the primary point of contact for patients and the community, providing exceptional customer service and ensuring seamless communication. This role involves receiving and processing patient referrals, verifying demographics, and updating medical records accurately and efficiently.

Key Responsibilities
  • Provide strong communication and customer service skills to greet patients and the community in a respectful manner
  • Process admission paperwork and basic insurance verification to ensure accurate patient identity for hospital billing systems
  • Answer internal and external calls in a friendly and helpful manner
  • Ability to troubleshoot and resolve problems promptly
  • Ensure patient flow is maintained and inform Supervisor of any department and patient issues immediately
  • Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients
Requirements
  • High School Degree or GED
  • Prior experience in the healthcare field or a related area is preferred but not required
  • Knowledge of medical terminology preferred but not required
  • Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
Benefits

Many of our opportunities reward your hard work with comprehensive, affordable medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, life insurance with AD&D, employer contributions to retirement savings plan when eligible, paid time off, educational assistance, and much more.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.