Field Service Representative

1 month ago


Paducah, Kentucky, United States Gustave A. Larson Full time

Job Title: Field Service Representative

At Gustave A. Larson, we are seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer support, completing on-site installations, and ensuring proper task management.

Key Responsibilities

  • Build strong relationships with customers through effective communication and technical support.
  • Respond to customer inquiries in a timely and professional manner.
  • Communicate service bulletins and alerts to customers, providing timely product performance investigation and quality reports.
  • Develop and implement comprehensive technical training programs for service and installation technicians.
  • Administer corrective action programs, concessions, and warranty claims processes for local customers.
Requirements

Strong commitment to excellent service and customer relations.

Detailed knowledge of HVAC products, including application principles, installation practices, maintenance diagnostic, and service techniques.

Support of HVAC Commercial Refrigeration products required.

Exceptional planning, negotiating, and organizational skills. Ability to conduct training sessions and provide technicians with instructions and/or notices.

Strong interpersonal skills, with the ability to compose written correspondence to address customer complaints.

Analytical and technical assessment skills to determine training needs based on calls received for assistance and site visits.

Ability to multitask and switch between rapidly changing priorities.

Education/Experience

BBA degree required and/or 10 years relevant work experience.

Must have acquired or willing to achieve NATE service level certification in heat pump, gas, and air distribution specialties.

Proficient computer skills (Microsoft Office, Windows)

EEO Statement

Gustave A. Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Gustave A. Larson is committed to the principle of equal employment opportunity for all employees

Job Type: Full-time

Pay: $55, $80,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance
Shift:
  • 8 hour shift
  • Day shift
  • No nights


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