Customer Service Representative

1 month ago

Paducah, Kentucky, United States DCC Propane, LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their needs are met.

Key Responsibilities
  • Provide top-notch customer service through phone and personal interactions.
  • Resolve customer inquiries and complaints in a timely and professional manner.
  • Document and update customer records accurately.
  • Process payments and maintain customer accounts.
  • Assist with collections and handle billing inquiries as assigned.
  • Perform outbound calling campaigns to customers and non-customers as needed.
  • Utilize strong data entry skills and attention to detail.
  • Work effectively in a fast-paced environment.
  • Provide resolution to gas and/or water service needs of customers.
  • Determine the scope of work performed by our company.
  • Take ownership of daily tasks and actions.
  • Maintain professionalism, integrity, security, image, and confidentiality of information and records.
  • Attend all safety meetings, training, and/or in-services.
Requirements
  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Dependability with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.
Education and Experience
  • High school diploma/GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.
Travel and Physical Requirements

Local travel only.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.
Working Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is:

  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use.
  • The noise level in the work environment is usually moderate.

This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.


Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service.

We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful.


EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States RHODES CONVENIENCE STORES INC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting sales and...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States RHODES CONVENIENCE STORES INC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting sales...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionWe are seeking a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States DCC Propane, LLC Full time

    Job Summary:The Customer Service Representative will provide exceptional customer service to customers, resolving inquiries and complaints in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work well in a fast-paced environment.Key Responsibilities:Provide customer...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Buffalo Wild Wings - Paducah Full time

    Cashier and Customer Service Role OverviewWe are seeking a reliable and detail-oriented individual to join our team as a Cashier and Customer Service representative at Buffalo Wild Wings - Paducah. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point of Sales...

  • Customer Service Representative

    1 month ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring that orders are...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our...

  • Customer Service Representative Position

    4 weeks ago

    Paducah, Kentucky, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting customers with...

  • Retail Customer Service Representative

    1 month ago

    Paducah, Kentucky, United States Sam's Club Full time

    Job Summary:As a Retail Customer Service Representative at Sam's Club, you will play a vital role in ensuring our members have an exceptional shopping experience. Your primary responsibility will be to provide top-notch customer service, answering questions, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Sherwin-Williams Full time

    Job DescriptionThis position plays a crucial role in the success of our retail stores. The Customer Service Specialist works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. The ideal candidate will be able to promptly resolve any customer concerns and...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring they receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers,...

  • Customer Service Representative

    1 month ago

    Paducah, Kentucky, United States Booking Holdings, Inc. Full time

    We are seeking friendly and dependable team members to join our family-owned and operated business. As a valued member of our team, you will have opportunities for growth and development, including referral programs, anniversary recognition, and promotion opportunities. Our team is committed to supporting your personal ambitions and helping you succeed in...

  • Customer Service Associate

    4 weeks ago

    Paducah, Kentucky, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service to our valued customers. Your key responsibilities will include:Greeting and Assisting CustomersCompleting Cash Register TransactionsAnswering Questions and Providing Product InformationAt Family...

  • Field Service Representative

    1 month ago

    Paducah, Kentucky, United States Gustave A. Larson Full time

    Job Title: Field Service Representative At Gustave A. Larson, we are seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer support, completing on-site installations, and ensuring proper task management. Key Responsibilities Build strong relationships with...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Holiday Inn Express Full time

    We are seeking reliable and friendly team members to join our Holiday Inn Express family. Our business values its team members and is committed to supporting their personal and professional growth.Housekeeping Room Attendant: Maintain clean and comfortable guest rooms.Laundry Attendant: Ensure cleanliness and organization of laundry facilities.Houseman:...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Fairfield Inn - Prominence Hospitality Group Full time

    Job Title: Front Desk AgentAbout the Role:We are seeking a highly motivated and organized Front Desk Agent to join our team at Fairfield Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Responsibilities:Register guests, issue room keys, and answer...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Bandana's BBQ Full time

    Our Mission:Treat every guest as if they are a guest in your home. Our commitment to providing exceptional service and quality food has earned us a loyal following, and we're looking for someone to join our team who shares our passion for delivering a world-class dining experience.Responsibilities:Deliver our mission statement and motto to each guest 100% of...

  • Customer Service Representative

    4 weeks ago

    Paducah, Kentucky, United States Shane Andrus - State Farm Agent Full time

    Job OverviewAs a customer care team member with Shane andrus State Farm, you play a vital role in ensuring the success of our agency. Your primary responsibility is to equip our agency to continually achieve its goals by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working...

  • Customer Service Liaison

    4 weeks ago

    Paducah, Kentucky, United States Solera Holdings Full time

    We are seeking a skilled Customer Service Liaison to join our team at Solera Holdings. As a key member of our LYNX Services division, you will work in partnership with leading insurance companies to provide exceptional claims services to consumers.Our ideal candidate will possess excellent communication skills, a strong understanding of insurance policies,...