Client Relationship Manager

3 weeks ago


Parkesburg, Pennsylvania, United States Tri-County Water Services Full time
Job Overview

Tri-County Water Services is in search of a dedicated Account Manager to enhance our operations.

Our mission is to ensure the purity of the global water supply. To achieve this, we offer innovative water and wastewater treatment solutions that positively influence the environment. In this role, you will receive comprehensive training on our existing processes and be empowered to enhance them while also developing new strategies that will propel our organization forward.

We provide a competitive hourly wage ranging from $22.00 to $25.00, depending on your experience and training. Account Managers are equipped with uniforms, mobile devices, paid time off (PTO), seven paid holidays, as well as health and dental insurance, with the company covering 100% of your benefits.

Key Responsibilities and Qualifications

Technical Proficiency: Account Managers utilize various software applications, customer relationship management (CRM) systems, and databases. Proficiency in navigating software platforms, managing communications, and generating reports is essential. Strong typing skills are also crucial for efficient documentation and correspondence.

Communication Skills: Effective verbal communication is vital in this role. You will engage with clients, customers, and colleagues over the phone, requiring active listening, clear speech, and the ability to address questions or concerns swiftly.

Contract Management: Account Managers oversee service agreements, contracts, and related documentation. This involves ensuring accurate record-keeping, monitoring contract milestones, and reporting on service delivery. Attention to detail and organizational skills are paramount.

Process Development: Your role will include creating and managing efficient workflows. This encompasses onboarding new clients, handling renewals, and resolving issues. A process-oriented mindset is essential for maintaining consistency and enhancing overall efficiency.

Pricing and Estimation: Account Managers are responsible for pricing and estimates. Familiarity with our standardized pricing guide is necessary for accurate cost estimation of services.

Our Core Values

Gratitude: At Tri-County Water Services, we approach both successes and challenges with a thankful attitude, recognizing that challenges drive our growth.

Humility: Our existence is centered around serving others, including colleagues, clients, vendors, and the community, while maintaining a healthy self-regard.

Commitment to Excellence: We strive for high-quality results, understanding that our work directly impacts our mission.

Willingness to Learn: Our team values continuous learning and challenges each other to improve daily.

Determination: We are committed to finding solutions and do not give up easily. If faced with uncertainty, we work diligently to uncover answers.

Our core values are integral to our culture, guiding our hiring, evaluation, and operational processes. We believe that by embracing these values alongside our mission, we can collectively progress towards our goals.

We appreciate your interest in Tri-County Water Services and look forward to the possibility of working together.



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