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Customer Service Representative

2 months ago

Park City, Utah, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and profitability
  • Stay up-to-date with product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries, as needed, to ensure customer satisfaction
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales and customer satisfaction, contributing to the success of the store
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish