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Customer Service Specialist

2 months ago

Pleasantville, New Jersey, United States Mister Sparky of Pleasantville, NJ Full time
Position Overview
As a vital member of our customer service team, you will be the first point of contact for our clients, representing the esteemed reputation of Mister Sparky.


We are seeking individuals who prioritize professionalism and reliability. If you are dedicated to ensuring customer satisfaction and enjoy engaging with clients, this role may be ideal for you.


Key Responsibilities
  • Handle incoming client calls, ensuring a positive first impression of the company.
  • Exhibit excellent communication skills, maintaining a friendly and professional demeanor.
  • Answer all calls promptly, adhering to company greeting protocols.
  • Conduct follow-up calls to scheduled service appointments and perform satisfaction checks.

Qualifications
  • High school diploma or equivalent is required.
  • Strong verbal communication skills are essential.
  • Proficiency in computer software is necessary.
  • Previous experience in customer service is preferred.
  • Familiarity with Service Titan software is advantageous.
  • Knowledge of inside sales is a plus.
  • Bilingual candidates are encouraged to apply.

Compensation
We believe in rewarding our top performers with competitive pay. In addition to base salary, there are opportunities for commissions based on membership sales.

Employment Type
This is a full-time position.

Salary
Compensation will be determined based on experience.

Each franchise location operates independently, and all hiring decisions are made by the franchise management.