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Center Operations Coordinator

2 months ago

Atlanta, Georgia, United States hopebridge Full time
Job Overview

As a Center Operations Coordinator, you will serve as a vital point of contact for the center, delivering essential administrative support throughout the facility. This role is crucial in managing the flow of individuals within the center and ensuring that all administrative responsibilities are executed with precision and delivered promptly within a clinical environment.

Key Responsibilities

  • Welcome and assist visitors by providing guidance and checking them in and out.
  • Handle incoming phone calls, directing them to the appropriate personnel while offering basic information as necessary.
  • Conduct reminder communications with clients for upcoming appointments.
  • Manage daily mail and deliveries efficiently.
  • Maintain security protocols by monitoring access and managing visitor badges.
  • Coordinate appointment calendars and organize meetings.
  • Perform various clerical tasks including filing, photocopying, and data entry.
  • Update and manage data within the Salesforce system.
  • Ensure the waiting area is organized and welcoming.
  • Oversee the daily staffing schedule in collaboration with the clinical team to ensure appropriate patient care.
  • Assist in the recruitment and onboarding process for new staff members.
  • Ensure timely submission of session notes and billing documentation.
  • Inspire and lead employees to achieve job objectives while maintaining high standards of performance.
  • Develop and implement staffing standards for center programs.
  • Participate in special projects and contribute to the development of operational standards.
  • Adhere to all policies and procedures outlined in the company manual.
  • Protect patient rights and privacy in accordance with regulations.
  • Foster a positive environment that promotes staff satisfaction and productivity.
  • Attend relevant training and educational programs.
  • Ensure new hires complete their training and certification processes in a timely manner.
  • Provide coaching and support to staff as needed.
  • Maintain up-to-date knowledge of ABA principles and practices.
  • Build and maintain collaborative relationships with all team members.

Required Qualifications

  • High school diploma or equivalent.
  • RBT credential is mandatory.
  • Experience in training others in behavior analytic skills.
  • Familiarity with ABA methodologies beneficial for children with ASD.
  • Knowledge of training techniques and development.
  • Ability to maintain confidentiality and adhere to HIPAA standards.
  • Proficient in relevant computer systems and software.

Preferred Qualifications

  • Experience in staff scheduling and management.
  • Background in healthcare or related fields.
  • Positive experience with pediatric populations.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational and multitasking abilities.

Hopebridge is committed to fostering an inclusive environment for all employees.