Customer Experience Representative
2 weeks ago
Mountain Alarm Fire & Security is seeking a highly skilled Customer Experience Agent to join our team in Billings, MT. As a key member of our Customer Experience Department, you will be responsible for providing exceptional service to our customers, troubleshooting alarm systems, and resolving customer inquiries.
Key Responsibilities:- Administer inbound and outbound calls to deliver outstanding customer service
- Address customer billing, service visit, and general inquiries
- Provide basic troubleshooting to assist customers with alarm system issues
- Schedule service appointments and alarm inspections
- Assist technicians with appointment adjustments and rescheduling
- Perform data entry within monitoring and accounting software
- Provide feedback to management on customer service breakdowns or concerns
- Scheduling or service coordinating experience preferred
- High School Diploma/GED
- Excellent customer service skills
- Aptitude for problem-solving and determining solutions for customers
- Clear communication skills (email, phone, in-person) among internal departments, field technicians, sales consultants, and customers
- Maintain a positive working environment with all employees, vendors, and customers
- Must read and speak English
With over 65 years of experience, Mountain Alarm Fire & Security has grown to locations throughout the western United States. As a family-owned and operated company, we strive to provide exceptional customer experiences from inception to beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us exceed our competition.
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