Account Manager

2 weeks ago


Bismarck, North Dakota, United States Shane Splonskowski Agency Inc Full time
Account Manager

At Shane Splonskowski Agency Inc, we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for providing exceptional customer service experiences, identifying opportunities to cross-sell, and coordinating with sales specialists for follow-up.

Key Responsibilities:
  • Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.
  • Manage and monitor multiple customer touch points for a continued long-term relationship over the life cycle of the customer.
  • Monitor the customers' needs to ensure that the agency exceeds their expectations.
  • Identify and communicate cross-selling opportunities discovered through customer interactions or data analysis.
Requirements:
  • Ability to obtain Property & Casualty insurance license ahead of first day of employment.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Proficient in metrics and analytics.
  • Ability to coach others.

This is a full-time position and is not an employee of American Family Insurance. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.


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