HVAC Service Operations Coordinator

3 days ago


Capitol Heights, Maryland, United States Johnson Controls Full time
HVAC Truck Based Customer Resource Coordinator at Johnson Controls

Johnson Controls is seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team. In this role, you will play a key part in scheduling and managing service requests for HVAC technicians while ensuring customer satisfaction.

The HVAC Service Operations Coordinator will be responsible for coordinating labor schedules, communicating service plans, and following up with customers to resolve issues effectively. This requires strong organizational skills, interpersonal communication, and the ability to manage multiple tasks in a service-oriented environment.

Key Responsibilities:
  • Receives and schedules customer calls for service, ensuring timely completion of preventative maintenance and aligning with monthly forecasting goals
  • Manages schedule of assigned technicians and mechanics, ensuring effective coordination and resolution of concerns
  • Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process
Requirements:
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
  • Ability to perform work independently, demonstrating solid organizational and attention to detail skills
  • Strong interpersonal skills to effectively communicate with both internal and external clients
What We Offer:

A competitive hourly rate between $24.90 and $37.40, commensurate with education, experience, knowledge, skills, and abilities. This position also includes a comprehensive benefits package, which can be found on our careers page.



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