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Learning Support Specialist
2 months ago
Georgia Military College is seeking a highly skilled Learning Support Specialist to join our team. The successful candidate will provide tier 1 helpdesk support to students, resolve student account issues, and provide technical support to Junior College Faculty and staff.
Key Responsibilities:- Resolve tier 1 student helpdesk tickets on student accounts and learning technologies.
- Provide LMS and content integrity technical support to Junior College Faculty.
- Conduct data retrieval, analysis, and develop reports for JC Student Success and retention initiatives.
- Work with main campus to resolve student, faculty, and staff IT issues.
- Develops user guides and instructional materials to support classroom instruction.
- Bachelor's degree
- Technical background to include common software applications & the ability to learn new ones.
- Technologically proficient with strong customer service skills. Excellent communication skills, attention to detail, and problem- solving skills
Georgia Military College is an Equal Opportunity/Affirmative Action Employer. The successful candidate must have a criminal background check and drug screen cleared before beginning work.
