Oral Health Service Leadership Opportunity
1 week ago
As a Customer Care Supervisor at DentaQuest, you will be responsible for providing leadership and supervision to the customer service staff to ensure expectations are met. This involves monitoring daily, weekly, and monthly phone statistics, facilitating resolution of internal and external complaints, and resolving issues.
Responsibilities- Direct supervision and leadership of customer service staff, including coaching, developing, performance managing, and assisting team members.
- Analyzing new processes to support ongoing customer claim issues.
- Monitoring daily, weekly, and monthly phone statistics for compliance with health plan and state guidelines, assessing and implementing necessary policies and procedures.
- Ensuring timely response to customer claims, benefits, and eligibility inquiries.
- Facilitating resolutions and resolving internal and external complaints and issues.
DentaQuest is a leading oral health company dedicated to improving oral health in communities through high-quality benefit programs and superior customer service. We value our employees' development and offer a stimulating work environment with opportunities for growth.
Salary and BenefitsWe offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
Required Skills and QualificationsTo succeed in this role, you should have excellent leadership and communication skills, with a strong ability to analyze and resolve complex issues. A background in customer service or a related field is essential.
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