Customer Experience Representative

3 weeks ago


West Palm Beach, Florida, United States Scenthound Full time
About the Position:

The Customer Experience Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires a sales background and confidence in selling services and products, as well as customer service experience and a passion for dogs and dog health & wellness.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Requirements:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standard
Compensation:

$16.00 - $18.00 per hour depending on experience



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