Technical Support Specialist

5 days ago


Hercules, California, United States TPS Group Company Full time
Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at TPS Group Company. As a Technical Support Specialist, you will be responsible for providing top-notch support to our laboratory customers who use our Unity software suite. Your primary goal will be to ensure that our customers receive the best possible care and support in their daily operations.

Key Responsibilities:

Assist clinical laboratories in resolving software issues related to our Unity software suite.
Handle inbound customer calls and work with laboratory customers to resolve their software issues.
Document cases in Salesforce for completion and manage cases to prompt resolution/closure.
Schedule calls to assist with installations, upgrades, or more detailed software resolutions as needed.
Take ownership of the customer relationship and work with them to resolve Unity software issues.

Requirements:

Associate degree or equivalent work experience in a related life science, clinical/technical or computer discipline.
2+ years or more customer service/call center experience.
Experience with Salesforce Lightning CRM and/or Anywhere 365 preferred.
Experience in Information Technology and/or life sciences, biotech or medical/laboratory field helpful.
Experience with SQL Server and TCP-IP Connections preferred.
OKTA, Citrix, and HL7 experience are preferred.

What We Offer:

Competitive pay rate of $22-$38 per hour.
Opportunity to work with a global medical device company.
Potential for extension or conversion of the assignment.
Schedule: 7:00am-4:00pm PST.

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