Operations Support Specialist

3 weeks ago


Mechanicsville, Virginia, United States Snapx Full time
Job Title: Operations Support Analyst

Job Summary:

We are seeking a highly skilled Operations Support Analyst to join our team at Snapx. As an Operations Support Analyst, you will be responsible for providing technical support to our customers, identifying and resolving technical issues, and escalating complex problems to senior support teams.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and ticketing systems
  • Identify and resolve technical issues, including hardware and software problems
  • Escalate complex problems to senior support teams
  • Document and track issues to ensure timely resolution
  • Communicate effectively with customers and internal teams
  • Work independently with minimal supervision

Requirements:

  • 2+ years of technical customer service experience or equivalent education
  • Strong analytical, interpersonal, and written/verbal communication skills
  • Ability to work in a team environment and adapt to changing priorities
  • Flexibility to work flexible shift schedules, including nights, weekends, and holidays

Preferred Qualifications:

  • ITIL certification
  • Network A or Security Certification
  • Experience with Ticketing Systems (ServiceNow preferred)

What We Offer:

At Snapx, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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