Operations Support Analyst
4 weeks ago
Job Summary
We are seeking a skilled Operations Support Analyst to join our team at nLeague. As a key member of our Help Desk Operations team, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring timely resolution of customer queries.
Key Responsibilities
- Identify, research, and resolve technical and procedural issues.
- Respond to telephone calls, emails, tickets, and personnel requests for technical support.
- Document, track, and monitor issues/tickets to ensure timely resolution.
- Escalate unresolved issues/tickets to Tier II/III support.
- Read and comprehend technical procedures and Standard Operating Procedures (SOPs).
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Work independently and proactively with minimal supervision/direction.
- Flexible and able to adapt to a rapidly changing environment.
Requirements
- Technical problem resolution, judgment, and decision-making skills.
- Strong analytical, interpersonal, and written/verbal communication skills.
- Two years of technical customer service experience or equivalent education.
- Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.
- Flexible and able to adapt to a rapidly changing environment.
- Ability to communicate well and work independently with minimal supervision.
- Willingness to learn new technologies, dive into challenges and take direction.
Preferred Qualifications
- A degree in a relevant field is preferred, or equivalent relevant experience in IT support is required.
- ITIL certification preferred
- Network , A , or Security Certification preferred.
- Experience with Ticketing Systems (ServiceNow preferred).
-
Business Systems Analyst
1 month ago
Mechanicsville, Virginia, United States Serigor Inc Full timeJob Title: Business Systems Analyst (HYBRID)Job Summary:This is a BSA role that requires a seasoned Senior Business Analyst with Systems Analyst experience. The ideal candidate will be comfortable working in a dynamic collaborative environment to meet the needs of multiple business lines and support a portfolio of custom applications and third-party...
-
Senior Business Systems Analyst
4 weeks ago
Mechanicsville, Virginia, United States Serigor Inc. Full timeJob Title: Senior Business Systems AnalystJob Description:As a Senior Business Systems Analyst at Serigor Inc., you will be responsible for ensuring that business needs are well understood, documented, and communicated to the technical resources responsible. This role requires a seasoned Senior Business Analyst with Systems Analyst experience to analyze and...
-
Senior Business Systems Analyst
4 weeks ago
Mechanicsville, Virginia, United States Serigor Inc Full timeJob Title: Senior Business Systems AnalystJob Summary:We are seeking a highly skilled Senior Business Systems Analyst to join our team at Serigor Inc. As a Senior Business Systems Analyst, you will be responsible for ensuring that business needs are well understood, documented, and communicated to the technical resources responsible. This role requires a...
-
Technical Financial Support Specialist
4 weeks ago
Mechanicsville, Virginia, United States Saxon Global Full timeFinancial Application Support Analyst Job Summary: Saxon Global is seeking a highly skilled Financial Application Support Analyst to join our team. As a key member of our IT support team, you will be responsible for providing technical support and maintenance for our Oracle Cloud Financials and SAP Customer Activity Repository applications. This is a...
-
Senior Business Systems Analyst
1 month ago
Mechanicsville, Virginia, United States Serigor Inc. Full timeJob DescriptionThis is a unique opportunity to join Serigor Inc. as a Senior Business Systems Analyst. As a seasoned professional, you will be responsible for ensuring that business needs are well understood, documented, and communicated to the technical resources responsible.The ideal candidate will have a strong background in business analysis and systems...
-
Software Tester/QA Analyst 4
1 month ago
Mechanicsville, Virginia, United States Saxon Global Full timeAbout the RoleThis position will be primarily responsible for software test analysis to support the VA ABC Quality Engineering Team performing manual and stress testing. This position will support testing needs for new and legacy system integration needs.Core Job ResponsibilitiesCoordinate with development teams for testing activities including:Requirements...
-
Travel MRI Technologist Position
4 weeks ago
Mechanicsville, Virginia, United States HealthCare Support Full timeJob Title: MRI TechnologistJob Summary:Healthcare Support is seeking a skilled MRI Technologist to join our team for a 13-week travel assignment in Mechanicsville, Virginia. As an MRI Technologist, you will be responsible for operating MRI equipment to produce high-quality images for diagnostic purposes.Responsibilities: Operate MRI equipment to produce...
-
Traveling Sonographer
4 weeks ago
Mechanicsville, Virginia, United States Healthcare Support Full timeJob Title: Echo TechnologistJob Description:We are seeking a skilled Echo Technologist to join our team at Healthcare Support. As an Echo Technologist, you will be responsible for performing echocardiograms and other diagnostic imaging procedures to help healthcare professionals diagnose and treat cardiovascular conditions.Responsibilities:Perform...
-
MRI Technologist
4 weeks ago
Mechanicsville, Virginia, United States Healthcare Support Full timeHealthcare Support is seeking a skilled MRI Technologist for a travel position in a dynamic healthcare environment.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalWork Schedule: 40 hours per week, 8 hours per day, Monday to FridayEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty...
-
Diagnostic Imaging Specialist
7 days ago
Mechanicsville, Virginia, United States Healthcare Support Full timeJob SummaryWe are seeking a skilled Diagnostic Imaging Specialist to join our team as a travel MRI Technologist in Mechanicsville, Virginia. This 13-week contract offers an exciting opportunity to work in a dynamic environment and showcase your expertise.About the JobThis role requires a highly motivated individual with excellent technical skills and strong...
-
Financial Application Support Specialist
1 month ago
Mechanicsville, Virginia, United States Saxon Global Full timeJob SummaryThis contract position will serve as the IT support administrator/coordinator for the ABC instance of Oracle Cloud financials (BAR) and the SAP Customer Activity Repository (CAR). The successful candidate will be responsible for IT product configuration, administration, and support activities, as well as requirements development and prioritization...
-
Retail Operations Manager
1 month ago
Mechanicsville, Virginia, United States HHS Culinary and Nutrition Solutions, LLC Full timeRetail Manager, Healthcare Food ServiceThe Retail Manager is responsible for leading the day-to-day operations of a retail environment to create a profitable cafe where hospital staff and families of patients can take a break and enjoy a meal. This role requires a goal-oriented leader who can create a team environment that is effective, productive, and...
-
Healthcare Operations Manager
7 days ago
Mechanicsville, Virginia, United States Bon Secours Full timeJob Summary:The Charge Nurse is responsible for overseeing unit operational activities, coordinating nursing and interprofessional team members to promote excellence in clinical practice and customer satisfaction.Key Responsibilities:Adjust patient assignments and staff schedules to accommodate changes in acuity and resourcesProvide supervision, clinical...
-
Switchboard PBX Operator PRN
1 month ago
Mechanicsville, Virginia, United States Henrico Doctors' Hospital Forest Full timeJob Summary and QualificationsWe are seeking a skilled Switchboard PBX Operator PRN to join our team at Henrico Doctors' Hospital Forest. As a key member of our hospital's communications team, you will be responsible for promptly answering incoming calls, assisting with outgoing calls, and providing accurate hospital directions to visitors.You will also...
-
Nurse Practitioner
1 month ago
Mechanicsville, Virginia, United States Parham Doctors' Hospital Full timeJoin Our Team as a Pre-Operative Registered NurseWe are seeking a skilled and compassionate Registered Nurse to join our Pre-Operative team at Parham Doctors' Hospital. As a Pre-Operative Registered Nurse, you will play a critical role in ensuring the smooth transition of patients from admission to surgery. Your expertise will be essential in providing...
-
Pre-Operative Nurse
4 weeks ago
Mechanicsville, Virginia, United States Parham Doctors' Hospital Full timeAt Parham Doctors' Hospital, we are seeking a skilled Pre-Op Registered Nurse to provide direct nursing care in accordance with established policies, procedures, and protocols of the hospital.Key Responsibilities:Provide clinical and administrative support on the unit, ensuring the highest level of patient care.Perform patient care according to Pre-Op...
-
Travel Nurse RN Position
4 weeks ago
Mechanicsville, Virginia, United States Travel Nurse Source Full timeAbout the Position:We are seeking a qualified Stepdown RN to join our team at Travel Nurse Source. As a Stepdown RN, you will be responsible for monitoring patients who require frequent assessment but are not unstable enough to need care in a critical setting.This includes monitoring vital signs, detecting changes in patient condition, administering...
-
Operating Room Registered Nurse RN Position
4 weeks ago
Mechanicsville, Virginia, United States Henrico Doctors' Hospital Forest Full timeJob SummaryWe are seeking a skilled Operating Room Registered Nurse RN to join our team at Henrico Doctors' Hospital Forest. As an OR RN, you will play a vital role in providing high-quality patient care and contributing to the success of our hospital.Key ResponsibilitiesProvide quality patient care based on individual needsCommunicate effectively with...
-
Operating Room Registered Nurse RN Position
1 month ago
Mechanicsville, Virginia, United States Henrico Doctors' Hospital Forest Full timeJob Summary:At Henrico Doctors' Hospital Forest, we are seeking a skilled Operating Room Registered Nurse RN to join our team. As an OR RN, you will circulate cases and provide quality care to patients based on individual needs.Responsibilities:Communicate effectively and professionally with internal and external customersDocument required information...
-
Behavioral Health Specialist
4 weeks ago
Mechanicsville, Virginia, United States PSG Global Solutions Careers Full timeAbout the Role:We are seeking a compassionate and patient Behavioral Health Technician to join our team. As a Behavioral Health Technician, you will work one-on-one with children and families with autism to implement learning programs, collect data on target behaviors, communicate with stakeholders, maintain client confidentiality, and regularly meet with...