Resident Service Engineer

2 weeks ago


Westfield, Massachusetts, United States Packsize Full time

About the Role

We are seeking a highly skilled Resident Service Engineer to join our team at Packsize in the Indianapolis, IN area. This engineer will work on-site at one of our key customer locations to install, maintain, and support Packsize equipment, manage our parts and inventory unit within the warehouse, and build and maintain customer relationships by effectively servicing the equipment.

Key Responsibilities

  • Scheduling tasks at customer job sites
  • Troubleshooting issues using technical drawings and documentation
  • Working cross-functionally with R&D, Software, and Quality Engineering teams
  • Performing routine maintenance and emergency services
  • Continuous learning, including customer operational processes, packaging designs, and technical specifications
  • Installation of Packsize solutions and training others to use and maintain it
  • Basic clerical and administrative duties
  • Communicating information and ideas with Packsize and customer personnel
  • Adhering to safety requirements and protocols

Requirements

  • Customer service focus
  • Knowledge of Windows platforms
  • Knowledge of mechanical platforms
  • Ability to work independently with little or no direct supervision
  • Basic Microsoft or Google Suite experience
  • Associate's Degree, Vocational Training, or equivalent experience

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position:

  • Communicating with others to exchange information
  • Working within a production facility, warehouse, or manufacturing environment
  • Moving objects weighing up to 50 lbs
  • Ascending and descending ladders, stairs, scaffolding, ramps, steps, and stools
  • Performing tasks that require bending, stretching, pushing, pulling, carrying, and reaching

Travel Requirements

  • All work is performed at customer facilities
  • Available on-call
  • Overnight travel may be required for initial and periodic training

Benefits

Packsize offers a competitive benefits package, including Paid Time-off, Paid Parental Leave, Health Insurance, Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.

The salary range for this role is $65,000 USD - $75,000 USD, with consideration of factors such as role responsibilities, prior work experience, education/training, and special skills.



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