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Client Support Coordinator

2 months ago

Marrero, Louisiana, United States Priority Health Care Full time
Job Overview

POSITION SUMMARY:

Evaluate client requirements and facilitate connections to necessary support services.

KEY RESPONSIBILITIES:

  • Develops, oversees, and assesses tailored service plans for each client.
  • Acts as an advocate, assisting clients in achieving their individual service plan goals within designated timelines.
  • Maintains collaborative relationships with social workers from local hospitals and clinics.
  • Monitors and follows up on referrals to community resources promptly.
  • Responds efficiently to inquiries from walk-in clients and phone calls.
  • Utilizes assessment techniques effectively to identify client needs.
  • Offers guidance and support to individuals whose situations do not necessitate medical case management.
  • Integrates educational programs into client interactions.
  • Completes documentation accurately and maintains thorough progress notes.
  • Ensures a minimum level of billable service units is achieved daily.
  • Maintains comprehensive, clear, and current client records, achieving a quarterly chart review score of 90% or higher.
  • Submits all required documentation promptly (including log sheets, case management forms, etc.).
  • Follows office protocols diligently (including sign-in/out procedures, work hours, and attendance at staff meetings).
  • Interacts with clients, providers, and colleagues in a professional and respectful manner.
  • Completes 40 hours of continuing education or relevant training annually.
  • Performs additional tasks as assigned by management.

SKILLS AND COMPETENCIES:

  • Supports organizational initiatives and demonstrates adaptability during periods of change.
  • Seeks opportunities for professional development through formal and informal learning.
  • Exemplifies and promotes outstanding customer service.
  • Maintains consistent communication with the Clinic Care Manager and other service providers regarding operational matters.

SUPERVISORY ROLE:

  • No supervisory responsibilities.

QUALIFICATIONS:

  • To excel in this role, candidates must fulfill essential duties satisfactorily. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a human services field (preferably social work) or three years of experience in providing HIV services, or a high school diploma/GED with a minimum of five years in customer service.
  • Proficient interviewing and assessment skills, with the ability to engage effectively with clients from diverse backgrounds.
  • Ability to manage work schedules to meet deadlines while paying attention to detail.
  • Must possess a valid driver's license, reliable transportation, and proof of insurance for community travel as needed.

LANGUAGE PROFICIENCY:

  • Ability to read, write, speak, and understand written materials fluently.

MATH SKILLS:

  • Ability to work with mathematical concepts, including probability and statistical inference, and apply these concepts to real-world situations.

REASONING ABILITY:

  • Ability to identify problems, gather data, establish facts, and draw valid conclusions. Capable of interpreting various technical instructions in both mathematical and diagrammatic forms.

CERTIFICATIONS/LICENSES:

  • No specific certifications or licenses are required. All candidates must undergo a criminal background check as part of the hiring process.

WORK ENVIRONMENT:

  • The characteristics of the work environment described here are typical for individuals performing the essential functions of this position. Reasonable accommodations will be made for individuals with disabilities.
  • This job description outlines the primary duties and responsibilities but is not exhaustive. Employees may be assigned additional tasks as needed.
  • While performing this role, employees may be required to sit, stand, climb stairs, walk, and lift or carry up to 15 pounds. Coordination of multiple tasks simultaneously is necessary.

PHYSICAL REQUIREMENTS:

  • Compliance with the Americans with Disabilities Act and related legislation will be upheld, ensuring reasonable accommodations for qualified individuals with disabilities.
  • Employees may need to work extended hours during busier periods.
  • Physical participation in training sessions, presentations, and meetings is expected.
  • Able to lift and/or carry up to 15 pounds.

Priority Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or any other status protected by law, in compliance with applicable federal, state, and local laws.

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