Service Writer

2 weeks ago


Auburn, Maine, United States VIP Auto LLC Full time
Service Writer Job Description

VIP Auto LLC is seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Communicate effectively with customers, technicians, and management to ensure seamless service delivery.
  • Manage and prioritize service requests to ensure timely completion and customer satisfaction.
  • Maintain accurate and up-to-date records of customer interactions and service requests.
  • Collaborate with the service team to ensure efficient and effective service delivery.
Requirements:
  • 1 year of related experience in the automotive service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • ASE Certification C1- Service Consultant required.
  • ASE Certification P2 - Parts Specialist recommended.
  • ASE Certification G1 - Maintenance and light repair recommended.
Work Environment:

The Service Writer will work in a fast-paced service department environment, interacting with customers, technicians, and management. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service.

Physical Demands:

The Service Writer will be required to sit for extended periods, reach, stand, push/pull, walk, climb, kneel, and crawl. The ideal candidate will be able to lift up to 20 pounds and have good vision, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


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