Customer Service Representative

4 weeks ago


FL United States USAA Full time
About the Role

We are seeking a highly skilled and customer-focused Claims Contact Center Representative to join our team at USAA. As a Claims Contact Center Representative, you will be the first point of contact for Auto First Notice of Loss (FNOL) claims, responsible for creating thorough loss reports, verifying coverage, and setting up appropriate services to proactively move claims forward.

Key Responsibilities:

  • Operate in a fast-paced, high-volume contact center environment, taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.
  • Create loss reports and verify coverage as appropriate, initiating the most effective method of damage assessment to assign for file handling.
  • Assist with questions regarding the claims process, setting expectations for next steps to help ensure claims are effectively resolved and accurately documented.
  • Apply strong time and call management skills in assisting members with insurance needs.
  • Support workload surges and catastrophe operations during designated catastrophic events.

Requirements:

  • High School Diploma or GED
  • Ability to provide exceptional customer service for our members by communicating clearly and professionally
  • Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment
  • Successful completion of a job-related assessment is required

What We Offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750 - $44,750.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

For more details on our outstanding benefits, visit our benefits page.



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