Customer Service Representative

1 month ago

FL United States Town Star Full time
Overview

At Town Star, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere and personalized service. As a Customer Service Representative, you'll be the face of our store, ensuring every customer leaves with a smile. Your attention to detail and friendly demeanor will make our store the go-to spot for convenience.



Responsibilities
  • Provide exceptional customer service, answering questions and offering assistance to ensure a pleasant shopping experience.
  • Keep our shelves stocked, displays appealing, and store clean, maintaining a high level of quality and attention to detail.
  • Upsell and suggest products to customers, enhancing their shopping journey and contributing to our sales goals.
  • Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers.
  • Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  • Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations, lending a hand wherever needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.

Qualifications
  • Must be 18 years of age or older (21 in certain states) and have a high school diploma or equivalent.
  • Availability to work weekends and holidays, embracing the full rhythm of retail.
  • Ability to read, write, speak, and understand English effectively.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and positive, with a friendly demeanor and knack for making people feel welcome.
  • Detail-oriented, with a focus on the little things that make a big difference in a customer's experience.
  • Reliable and responsible, with a strong work ethic and commitment to quality.
  • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.

Benefits: For information on benefits offered, please click on the hyperlink



Equal Opportunity Employer


This Organization Participates in E-Verify


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