Service Excellence Lead

5 days ago


Bowling Green, Kentucky, United States Inked Brands Full time
About the Role

We are looking for a talented Customer Experience Manager to join our team at Inked Brands in Bowling Green, KY. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication between customers and internal teams.

Main Responsibilities:
  1. Lead the customer service team, providing guidance and support to team members.
  2. Develop and implement effective customer care strategies to drive business growth.
  3. Collaborate with cross-functional teams to identify and resolve customer issues promptly.
Key Qualifications:
  • Minimum 2 years of management experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

The estimated annual salary for this position is $65,000-$90,000.



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