Bilingual Case Aide Position

4 weeks ago


Loves Park, Illinois, United States National Youth Advocate Program Full time
Job Title: Case Aide

At National Youth Advocate Program, we are seeking a highly motivated and detail-oriented Case Aide to join our team. As a Case Aide, you will play a critical role in providing case management services to youth in a timely manner.

Responsibilities:
  • Ensure youth are properly enrolled in our internal intake system.
  • Complete and secure inventory of personal belongings/valuables of youth.
  • Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
  • Provide two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
  • Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
  • Assist with the coordination of legal service providers' 'Know Your Rights' presentations.
  • Facilitate attorney to client contact as requested by the attorney or youth.
  • Drive clients to facilitate program services, including transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements.
  • Create client intake case files with necessary intake documents.
  • Assist with filing, closing, and daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
  • Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
  • Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
  • Ensure provision of follow-up service phone calls are conducted 30 days after youth's reunification and discharge from program.
  • Assist with coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes.
  • Assist with coordination of fingerprint services for family reunification at program designated digital site.
Requirements:
  • HS Diploma; BA or BS Degree.
  • (4) four years' experience in a professional setting preferred.
  • Bilingual English/Spanish fluency required.
  • Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
  • Stellar written, verbal, and interpersonal communication skills with ability to communicate with all levels of organization in a clear, timely, and effective manner.
  • Valid driver's license, reliable transportation, automotive insurance, and good driving record.
  • Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.
  • Proficient use of desktop and laptop computers, smart phones, and tablets, printers, fax machines, and photocopiers as well as software including word processing, spreadsheet, and database programs.

We offer a competitive compensation and benefits package, including major medical, dental, vision, 401K, student loan assistance, and generous paid time off. If you are a motivated and detail-oriented individual who is passionate about making a difference in the lives of youth, we encourage you to apply for this exciting opportunity.


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