Insurance Account Associate
4 weeks ago
As an Account Associate for Adolfo Torres - State Farm, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Qualifications:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Experience managing client relationships is preferred.
- Excellent communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to a customer.
- Organizational skills.
- Self-motivated.
- Detail oriented.
- Proactive in problem solving.
- Pride in getting work done accurately and timely.
- Ability to multi-task.
- Property and Casualty license (or ability to obtain).
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We have 40 years of combined insurance experience in our office.
- Additional languages spoken: Spanish.
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