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Guest Services Representative

2 months ago

Neenah, Wisconsin, United States Shaner Hotel Group Full time
Job Overview
  • Willingness to work varied shifts, including weekends and holidays.
  • Address guest concerns to guarantee satisfaction.
  • Oversee check-in and check-out processes in accordance with hotel standards.
  • Comply with payment and credit procedures.
  • Prepare and share daily operational reports.
  • Resolve room status issues in collaboration with the Housekeeping team.
  • Carry out additional assigned responsibilities.
Key Responsibilities
Deliver outstanding guest services by ensuring smooth check-in/check-out operations, managing payment transactions, and providing valuable information in a courteous manner.

Required Qualifications
  • High school diploma or equivalent qualification.
  • At least one year of experience in customer service.
  • Strong communication abilities with guests, management, and coworkers.
  • Proficiency in computer systems is beneficial.
  • Bilingual capabilities in English and Spanish are a plus.
  • Knowledge of local attractions to assist guests.
About Shaner Hotel Group

Shaner Hotel Group

Shaner Hotels is a distinguished hospitality management and ownership firm with a portfolio of over 65 properties across various locations. We collaborate with leading hospitality brands, providing comprehensive services in hotel development, design, and e-commerce. For further details, please explore our website.

About the Work Environment

Exciting opportunity available at the Neenah DoubleTree by Hilton, part of Shaner Hotels. Experience a modern stay in a prime location, welcoming guests with a signature DoubleTree chocolate chip cookie. Enjoy the vibrant surroundings with dining, entertainment, and outdoor activities. Savor American cuisine at LevelOne Restaurant and Lounge, featuring a curated selection of craft beers, bourbons, scotches, and cocktails. Embrace a rewarding experience in the charming Neenah area.