Sales Representative

15 hours ago

Allentown, Pennsylvania, United States Magneto & Diesel Injector Service Inc Full time
Job Summary

Magneto & Diesel Injector Service Inc is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for assisting customers through counter sales, phone calls, and email, providing top-notch customer service, and achieving assigned performance goals and objectives.

Key Responsibilities
  • Interact with walk-in customers at the front counter, assist customers in selecting required parts, and recommend associated products and services.
  • Receive and process orders via the counter, phone, and email, informing customers of unit prices, shipping dates, and any additional information needed.
  • Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them.
  • Assist with any customer service issues that may arise, including resolving complaints and providing solutions.
  • Develop new leads by utilizing all available resources, including referrals, web, and other electronic media.
  • Maximize current customer potential by using all available resources, including CRM contact and data mining tools, purchase analysis, and regular contact with owners and key decision makers.
  • Document all relevant account activity in the CRM tool or other appropriate areas.
  • Assist Branch Manager in sourcing parts for the shop.
Requirements
  • 5 years of Inside Sales Experience.
  • 5 years of Telemarketing or customer service experience in areas of new account solicitation and customer development.
  • Automotive or Diesel industry experience is preferred, but not required.
  • High School Diploma (or GED or High School Equivalence Certificate); Associate degree in diesel technology preferred.
  • Bilingual a plus - Spanish and English.
  • Demonstrates business strategy into day-to-day delivery.
  • Strong written and verbal communication skills.
  • Experience with Salesforce a plus.

Magneto & Diesel Injector Service Inc provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

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