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Director of Guest Experience and Restaurant Operations

4 weeks ago

San Diego, California, United States Marugame Udon Full time
About Marugame Udon

At Marugame Udon, we strive to deliver exceptional Japanese hospitality by focusing on exceptional training and development. Our team members take pride in preparing and serving Marugame Udon's delicious food, adhering to high standards regarding food preparation, cleaning, and sanitation. We foster a positive working environment and prioritize teamwork, guest service, and employee morale.



Job Description

The Restaurant Manager is responsible for meeting restaurant revenue, profitability, and quality goals. To ensure efficient restaurant operation, they maintain high production, productivity, quality, and customer-service standards. The Restaurant Manager oversees and manages all areas of the restaurant, making final decisions on matters of importance to guest service and operational success with the store management team.



Key Responsibilities
  • Coordinate the entire restaurant operation
  • Deliver superior guest services and ensure absolute customer satisfaction
  • Respond efficiently to customer complaints
  • Enforce and offer the best quality of products possible
  • Deliver the up-most food quality to the company standard
  • Organize and supervise shifts
  • Appraise personnel's performance and provide feedback to keep them upbeat and productive
  • Estimate consumption, forecast requirements, and maintain inventory
  • Monitor compliance with sanitation and safety rules and regulations
  • Control costs and minimize waste
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
  • Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
  • Promote and publicize the brand
  • Nurture a positive working environment and lead by example
  • Monitor operations and initiate corrective action
  • Manage recruitment, including hiring and terminating of hourly and exempt personnel
  • Cultivate and train next supervisors and manager candidates internally


Accountabilities
  • Keep General Manager and Director of Operations promptly and fully informed of all issues (ie. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Maintain favorable working relationships with all company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Perform other duties and responsibilities as required or requested.


Guest Experience
  • Provide friendly, quality guest service to each Marugame Udon guest.
  • Work toward understanding and articulating food with integrity.


Miscellaneous
  • Consistently and accurately use prep sheets, cleaning lists, and station checklists.
  • Following Marugame Udon sanitation standards, including washing cookware and utensils throughout the day.
  • Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Marugame Udon sanitation guidelines.


Salary and Benefits

Estimated annual salary: $55,000 - $65,000.



Requirements
  • 5 shifts a week minimum, including weekends and nights.
  • Flexibility of schedule.
  • Ability to work in a busy, fast environment.
  • Ability to develop positive working relationships with all restaurant employees and work as a team by helping others as needed or requested.
  • Ability to speak clearly and listen attentively with guests and other employees.
  • Ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments.
  • Must maintain good hygiene with a clean and polished appearance and uniform.
  • Able to exhibit a positive and helpful attitude and provide exceptional customer service.
  • Must work with a sense of urgency, no matter the level of business.
  • Ability to demonstrate a complete understanding of the menu.
  • Able to follow instructions for recipes and sanitation guidelines.
  • Ability to be cross-trained in all areas of the kitchen and line.
  • Punctual, strict attendance policy.
  • Abide by policy/procedure.
  • Coordinating the entire operation of the restaurant during scheduled shifts.


Location

Marugame Udon is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by state or federal law.



Benefits
  • Medical, dental, and vision insurance.
  • Short-term disability, long-term disability, life insurance, and AD&D.
  • 401(k) with company match.
  • Vacation.
  • Employee wellness benefit.
  • Employee discount program.
  • Employee assistance program.
  • Career development opportunities.