Senior Field Service Engineer II

6 days ago

Rio Rancho, New Mexico, United States EV Group, Inc. Full time
Job Summary

This position entails the installation, service, troubleshooting, and repair of complex electronic and electromechanical equipment, site service, field process applications, and qualifications. The successful candidate will be able to operate as an independent 'product expert' on select EVG product lines, assist in the implementation of detailed, complex customer installation plans for reliability, process qualification, and sign-off, and provide onsite technical support for development and implementation of equipment and process applications.

Key Responsibilities
  1. Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
  2. Assists customers and other personnel in identifying and repairing equipment-related process problems.
  3. Performs onsite preventative maintenance, cleans equipment as required, and verifies the operational quality of equipment.
  4. Performs start-up, warranty, paid service, and service contract activities. Performs hardware setup on specified systems within established time frames.
  5. Keeps Management informed of down situations. Documents, logs, and reports activities as required.
  6. Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
  7. Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings, and communicates professionally by email and telephone, as needed.
  8. Prepares and submits all required paperwork on a timely, routine basis.
  9. Maintains all assigned equipment logs and records promptly and thoroughly.
  10. Records activities clearly in written pass-down and communicates clearly face-to-face when handing work off to oncoming shift.
  11. Complies with all OSHA and Customer Safety requirements. Stays current with all prescribed and recurrent training courses for EVG and Customer to maintain uninterrupted access to customer site.
  12. Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed.
  13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
  14. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  15. Trains other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts).
  16. Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.
  17. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
  18. Other duties, as assigned.

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