Customer Service Representative
3 weeks ago
Overview:
At UW Credit Union, we're seeking a highly skilled Customer Service Representative to join our vibrant Member Solutions Center. As a key member of our team, you'll play a vital role in providing exceptional service to our rapidly growing community of 300,000+ members.
Responsibilities:
- Handle member interactions via phone, ensuring a high level of satisfaction and resolving issues efficiently.
- Analyze member needs and make personalized recommendations of products and services, promoting self-sufficiency and member growth.
- Collaborate with a dynamic team of 100+ individuals to achieve operational efficiency and quality service standards.
- Communicate complex information simply, using clear and concise language to ensure member understanding.
Qualifications:
- 8 months to 1 year of experience in a financial institution, contact center environment, or customer service environment.
- Associates degree in Business, Technology, or related field, or equivalent work experience.
- Proficiency with Microsoft Office products and familiarity with major web browsers and operating systems.
What We Offer:
- 21.5+ days annual paid time off.
- 2 weeks paid caregiver leave.
- 2.5 weeks paid new child parental leave.
- 2 days paid volunteer time.
- 11 paid holidays (includes your birthday).
- 401k company match of up to 5%, plus approximately 4% discretionary match.
- Variable bonus reward.
- Competitive Medical, Dental, and Vision plans, including domestic partner eligibility.
- Discounted Bublr membership.
- Free bus pass.
- Employee Assistance Program.
Why Choose Us:
At UW Credit Union, we're proud to be an Equal Opportunity and Affirmative Action Employer. We strive to cultivate an inclusive workplace that's home to a diverse workforce where employees at all levels model knowledge of, belief in, and a commitment to cultural competence.
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