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Veterinary Client Relations Manager
2 months ago
Join Wimba, a startup dedicated to enhancing animal welfare through innovative solutions in joint orthoses.
Our flagship application, WimbaApp, enables pet owners to scan their pet's limb and order a customized orthosis directly through the app.
As a leader in animal mobility solutions, Wimba is transforming personalized care with V-OP products, advanced measurements, and a specialized application, all while prioritizing animal welfare.
If you are an innovator passionate about supporting animal mobility, help us shape the future of veterinary orthopedics. Become a vital member of our enthusiastic team and contribute to revolutionizing pet mobility.As a Veterinary Client Relations Manager at Wimba, you will be instrumental in ensuring our clients' satisfaction and success, primarily focusing on veterinary practices.
Your key responsibility will be to cultivate and sustain strong, long-lasting relationships with our esteemed clients.You will collaborate closely with veterinary professionals to comprehend their needs, challenges, and objectives, working alongside our internal teams to deliver outstanding customer experiences.
This role requires a self-driven individual with proven expertise in the veterinary sector and a commitment to animal welfare, coupled with excellent communication skills.
Key Responsibilities:
• Develop and nurture positive and productive relationships with veterinary practices and other essential stakeholders.
• Serve as the primary contact for client inquiries, concerns, and feedback, ensuring prompt and effective resolutions.
• Assist new clients through the onboarding process, providing clear explanations of our products and ordering system.
• Facilitate a seamless transition for new clients, ensuring they feel comfortable and confident with our solutions.
• Assess client needs and challenges to create tailored success strategies for each veterinary practice.
• Collaborate with sales and marketing teams to identify growth opportunities and potential upselling.
• Conduct training sessions for veterinary professionals, ensuring they have a thorough understanding of the WimbaApp and orthoses. Provide ongoing support and assistance to clients, promptly addressing any technical issues or concerns.
• Act as the voice of the client within the organization, offering valuable feedback to enhance our products and services continuously.
• Monitor and analyze client success metrics to evaluate the effectiveness of our strategies and identify areas for improvement.• Attend veterinary events and represent Wimba.
• Hold a diploma or certificate in Zoology, Veterinary Technology, or as a Pet Physiotherapist.
• Demonstrated experience with CRM systems or a strong interest in technology.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Self-motivated and capable of working independently, taking ownership of client success initiatives.
• Ability to analyze complex issues and develop timely solutions.
• Proven experience in developing and executing client engagement strategies.
• Proficiency in English, both written and spoken.
• Experience in a startup environment; adaptable to change.
• (Preferred) Knowledge of the veterinary industry or experience working with veterinary practices is advantageous.
• B2B arrangement offering a competitive annual salary.
• Fully remote full-time position.
• Work in an international environment with a focus on continuous growth and skill enhancement in veterinary orthopedics.
• Individualized approach to your professional development and career progression.
• Join a dedicated team committed to transforming pet mobility and animal welfare.
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