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District Leader of Stores

2 months ago

St Louis Missouri, United States The Normal Brand Full time
About The Normal Brand

The Normal Brand is a family-owned, fast-growing, apparel company that operates online and in over 500 stores across the world. We believe that we can make someone's day better by greeting them with a smile, handing them a cold beverage, and selling them a sharp outfit. We love competitors who make winning fun for everyone around them. Energy, positivity, and hunger are massively important in this role. Written and verbal communication is crucial for us to scale quickly and successfully. We believe in action, action, action.

Job Summary

The District Leader is an entrepreneurial leader who will support our retail expansion while elevating existing stores. The District Leader will ensure that the company mission and creed are followed, drive metrics (Conversion, AOV, UPT), and develop all retail leaders to grow within the organization.

Key Responsibilities
  • Help write and implement store processes
  • Oversee the hiring process for all store roles from recruiting to compensation, onboarding, and implementing a training strategy to build a team that prioritizes guest connection and a best-in-class experience
  • Lead and develop Store Managers through consistent 1:1's, ongoing performance management, annual evaluation process, and goal setting
  • Hold store managers accountable for managing and developing their in-store teams
  • Assist with succession planning
  • Ensure inventory is accurate and aligns with anticipated demand in all stores
  • Lead and coach your team through our core values and store principles
  • Strategize and implement peak season operations including working the sales floor on top days
  • Monitor key performance metrics for region to evaluate and report on store performance against objectives
  • Travel to retail locations to accomplish work, as needed and as requested
  • Assist with new store openings
Requirements
  • Above all, a person who joins our team must be three things: humble, hungry, and smart
  • Someone who can inspire people to work hard, grow, and enjoy the results of success
  • Self-starter who sets high goals and works hard to achieve them
  • Excellent interpersonal and communication skills: verbal and written
  • Ability to manage complex projects and delegate
  • Ability to move quickly and easily to affect change
  • Excellent decision-making and problem-resolution skills
  • Extraordinary guest interaction, organizational, and time management skills
  • Proven negotiation and conflict resolution
  • Proven merchandising skills
  • All employees' availability must reflect the needs of the business - this schedule could include mornings, evenings, and the weekends
  • Passion for customer service and delivering an exceptional experience for guests
Qualifications
  • 3+ years in multi-store apparel retail management
  • 5 years proven management experience
  • Entrepreneurial - takes initiative to ensure the success of the business and drives towards accomplishing big goals
  • Innovative
  • Owns results
  • Eager to learn through feedback
  • Competitive, strong positive energy, people person
  • Proficient in Excel