Housekeeping Internship Opportunity at HEI Hotels and Resorts

2 days ago


Jacksonville, Florida, United States HEI Hotels & Resorts Full time
About the Internship

The HEI Internship Program is a unique development opportunity for college students to gain hands-on experience in the hospitality industry. As a Housekeeping Intern at HEI Hotels and Resorts, you will spend 10-12 weeks immersing yourself in the Housekeeping discipline, shadowing critical leaders, attending operational meetings, and working alongside the leadership team to ensure the day-to-day success of the department. This program provides a foundation that prepares you for a long-term career within the hospitality industry.

Responsibilities

• Shadow identified leaders within the Housekeeping department at the hotel.
• Attend department meetings within Housekeeping as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Housekeeping department.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

About HEI Hotels and Resorts

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. We value U.S. military experience and invite all qualified military candidates to apply.

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