Veterinary Operations Director

4 weeks ago

miami, United States Viamonte Veterinary Clinic Full time

Lead a Team of Veterinary Professionals

Viamonte Veterinary Clinic is seeking an experienced and dedicated veterinary practice manager to lead our clinic team as we continue to grow. As a privately owned general practice, we are committed to delivering superior medical care to our patients and providing first-class service to our clients.

Key Responsibilities:

  • Supervise Veterinary Technicians: Direct and manage the veterinary technician team and hospital operations.
  • Collaborate with Executive Director: Work closely with the Executive Director of Medicine (Owner/DVM) to ensure adherence to hospital protocols, quality control, and medical standards.
  • Hands-On Leadership: Act as a floor manager to train, guide, and direct the veterinary technician team.
  • Inventory Management: Manage inventory to ensure supplies are stocked and organized.
  • Team Meetings: Direct and facilitate daily and monthly hospital team meetings.
  • Work Culture: Foster a positive work environment and support a strong team culture.
  • Scheduling: Create and maintain the veterinary technician work schedule, ensuring coverage and appropriateness for all hospital positions.
  • Reporting: Report directly to the Executive Director of Medicine (Owner/DVM).

Requirements:

  • Leadership Experience: Minimum of 2 years in a supervisory or leadership role.
  • Advanced Knowledge: Expertise in veterinary operations and procedures, including surgery, laboratory techniques, digital imagery, pharmaceuticals, and critical or emergency medical care.
  • Multitasking Ability: Capable of managing multiple tasks and interruptions in a dynamic environment with periodic heavy workloads.
  • Problem-Solving Skills: Ability to anticipate, identify, and address problems effectively, with strong communication skills.
  • Conflict Resolution: Excellent skills in managing and resolving conflicts.
  • Emergency Response: Ability to remain calm and effective in emergency situations.
  • Communication Skills: Proficient in conveying complex processes and concepts clearly, both verbally and in writing.
  • Technical Proficiency: Knowledge of Microsoft Office and ability to use required veterinary clinic software.
  • Customer Service: Strong commitment to providing exceptional customer service and building successful client relationships.

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