Production Operations Expert

3 weeks ago


Chicago, Illinois, United States Saxon Global Full time

About Saxon Global

We are a leading provider of digital solutions, and we are seeking a highly skilled Production Operations Expert to join our team.

Job Description

The ideal candidate will have a strong background in technical support, with experience working in a fast-paced environment. You will be responsible for providing technical support to external clients and partners, and will work closely with upstream and downstream application teams.

Responsibilities

  • Provide L1/L2/L3 support in issue monitoring, troubleshooting, and resolution.
  • Work closely with other technology teams, such as Development, Infrastructure, and vended software support teams.
  • Collaborate with business partners to analyze and resolve their queries.
  • Develop and maintain professional relationships with stakeholders within IT and Business teams.

Requirements

  • 5+ years of experience in a technical business-facing role within a financial institution or similar preferred.
  • Extensive knowledge of Java, PCF, Web Services (Rest and SOAP).
  • Experience with Solace, MQ.
  • Strong communication and interpersonal skills, along with a solid technical background.

Salary Range: $80,000 - $110,000 per year based on location and experience.


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